Exchange & Return Policy
Cancellation Policy:
If we have not shipped your package from our warehouse, you can make changes to your order. But if the order is processed and shipped from our warehouse, we wont be able to cancel or do any changes to your order.
Return Policy:
Orders are only eligible for return/exchange if it has:
Genuine Quality Issues: If you receive a product with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request you to provide additional photographs or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.
Damaged or Wrong/Missing Product: If your product arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.
Orders are NOT eligible for return/exchange if it has:
Wrong Shipping address : Customers are requested to provide a complete shipping address with an active phone number, Post failed delivery attempts by our shipping agency the package will be returned to our warehouse. If any reshipping requests are raised, customers will have to pay additional shipping charges at actuals.
Color Mismatch: We take utmost care while photographing images to match the true color of the saree. However, there might be slight color variations due to differences in the display of the screen. Kindly note color variation or color mismatch will not be considered as a valid reason to process a refund.
All our handblock products are hand dyed and hence discoloration and pigmentation are a part of the fabric and not defective fabric. Slight imperfections in handcrafted products is inherent owing to the manual process involved.
Any requests for returns must be raised with the customer care team within 7 days of receiving the product.
A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds.
All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
Please ensure that the product is returned in its original packaging to prevent any damage during transit.
We do not accept returns or exchanges on products that have been customized or altered to your specifications.
Sarees, Dress material/fabric orders are not eligible for return, exchange or cancellation.
If we have not shipped your package from our warehouse, you can make changes to your order. But if the order is processed and shipped from our warehouse, we wont be able to cancel or do any changes to your order.
Return Policy:
Orders are only eligible for return/exchange if it has:
Genuine Quality Issues: If you receive a product with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request you to provide additional photographs or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.
Damaged or Wrong/Missing Product: If your product arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.
Orders are NOT eligible for return/exchange if it has:
Wrong Shipping address : Customers are requested to provide a complete shipping address with an active phone number, Post failed delivery attempts by our shipping agency the package will be returned to our warehouse. If any reshipping requests are raised, customers will have to pay additional shipping charges at actuals.
Color Mismatch: We take utmost care while photographing images to match the true color of the saree. However, there might be slight color variations due to differences in the display of the screen. Kindly note color variation or color mismatch will not be considered as a valid reason to process a refund.
All our handblock products are hand dyed and hence discoloration and pigmentation are a part of the fabric and not defective fabric. Slight imperfections in handcrafted products is inherent owing to the manual process involved.
Any requests for returns must be raised with the customer care team within 7 days of receiving the product.
A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds.
All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
Please ensure that the product is returned in its original packaging to prevent any damage during transit.
We do not accept returns or exchanges on products that have been customized or altered to your specifications.
Sarees, Dress material/fabric orders are not eligible for return, exchange or cancellation.